How can we help?
Questions about using your Smart Chef air fryer go to us. Orders, delivery and returns are handled by Amazon.
Email Smart Chef
Product questions, set-up help or a fault with your air fryer. Include your Amazon order number and we aim to reply within one working day.
Write an emailOrders, delivery & returns
Your order was placed on Amazon, so tracking, delivery changes and returns are managed in your Amazon account under Your Orders.
Go to Your OrdersBefore you get in touch
The air fryer won't start
Check both drawers are pushed fully closed. The fryer will not heat while a drawer is open. Then select a preset and press start.
There is a smell or smoke the first time
A light smell on the first use is normal as the coating settles. Run it empty at 200°C for 10 minutes before cooking. Persistent smoke usually means excess oil or fat in the drawer, so empty and wipe it.
Food isn't crispy enough
Don't overfill the drawer, pat food dry, use a little oil and shake or turn halfway. Try Max Crisp for frozen foods.
How do Sync and Match work?
Sync: set each drawer separately, then press Sync and the drawer with the shorter time waits so both finish together. Match: set drawer one, press Match and drawer two copies the same settings.